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Friday, November 17 • 11:15am - 12:00pm
Inspire to Aim Higher

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How do you make improvement when things are going well? The poster identifies strategies including statistical analysis, opportunistic change, and team development and shows how they can be helpful for moving services and customer satisfaction with front desk services, interlibrary loan, and reference services from good to awesome.
Speakers
M
avatar for Jessica Panella

Jessica Panella

Head of Access and Administrative Services, UConn School of Law
As Head of Access and Administrative Services, Jessica oversees the day-to-day operations of the Access Services Department which includes the main desk, reserve operations, building, stacks and continuations management as well as document delivery/interlibrary loan operations.

Friday November 17, 2017 11:15am - 12:00pm EST
GLC: Posters Outside rooms 225 and 222
  Poster Session, Leadership/Management

Attendees (39)